> Source: [sk165038](https://support.checkpoint.com/results/sk/sk165038)

# sk165038 - "There was a problem starting C:\Users\<username>\AppData\Local\Temp\SNXAC\Wow64\sta.dll . The specified module could not be found." error displayed, when connecting with SNX Application Mode

| Property | Value |
|----------|-------|
| Solution ID | sk165038 |
| Date Created | 2020-02-23 |
| Last Modified | 2020-02-26 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * "There was a problem starting C:\\Users\\\<username\>\\AppData\\Local\\Temp\\SNXAC\\Wow64\\sta.dll . The specified module could not be found." error displayed, when connecting with SNX Application Mode.
* The users cannot connect to the defined applications, and cannot proceed after receiving the above error.

## Cause

The Windows cache contains a different username than that of the user that is logging in.

## Solution

Remove this folder: ***%temp%\\snxac***on the affected Windows Machine(s) and the users should be able to connect after that.

A new *snxac* folder will be immediately created when the user connects to SNX again, and the Mobile Access portal will not be affected.

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