> Source: [sk165037](https://support.checkpoint.com/results/sk/sk165037)

# sk165037 - SmartView Monitor shows sessions that cannot be discarded

| Property | Value |
|----------|-------|
| Solution ID | sk165037 |
| Date Created | 2020-02-05 |
| Last Modified | 2020-07-05 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- In a rare scenario, a disconnected SmartView Monitor session appears in SmartConsole with grayed-out 'Disconnect' option and it cannot be discarded.

## Cause

SmartView Monitor is not session aware - cannot be discarded.

When logging out, the session is discarded. When server crashes while such session is open, the session will remain there and cannot be discarded without API.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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