> Source: [sk164972](https://support.checkpoint.com/results/sk/sk164972)

# sk164972 - Websites time out instead of redirecting to UserCheck

| Property | Value |
|----------|-------|
| Solution ID | sk164972 |
| Date Created | 2020-01-31 |
| Last Modified | 2020-02-03 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Websites time out instead of redirecting to UserCheck.
* In the *fw ctl zdebug + drop* output, the user sees the following drops for the Website IP:

  ```
  
  @;2945351903;[vs_1];[tid_3];[fw4_3];fw_log_drop_ex: Packet proto=6 10.10.2.128:56740 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE
  @;2945371339;[vs_1];[tid_1];[fw4_1];fw_log_drop_ex: Packet proto=6 10.10.2.128:56778 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE
  ```

* The issue does not persist when the user browses an HTTPS URL.
* Turning off SecureXL resolves the issue.

## Cause

The UserCheck injection packet was not sent to the user.

## Solution

This solution requires authentication. Please log in to view the full solution.

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