> Source: [sk164932](https://support.checkpoint.com/results/sk/sk164932)

# sk164932 - Security Management upgrade fails with messages about Upgrade Tools

| Property | Value |
|----------|-------|
| Solution ID | sk164932 |
| Date Created | 2020-01-29 |
| Last Modified | 2020-01-30 |
| Technical Level | General |
| OS | Gaia |

## Symptoms

- * Security Management upgrade fails with messages about Upgrade Tools.
* "No Upgrade Tools package is installed for version. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
* "Timeout. Failed to retrieve Upgrade Tools package. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
* "Your Upgrade Tools package is not up-to-date or failed to be retrieved automatically. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
* "Failed to retrieve the latest Upgrade Tools package. To download the package manually, refer to sk135172."

## Cause

The Upgrade tools are not updated.

## Solution

To resolve the problem, update the Upgrade Tools.

To do so, refer to [sk135172](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk135172) and download the latest package.

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