> Source: [sk164895](https://support.checkpoint.com/results/sk/sk164895)

# sk164895 - "Couldnt load threshold settings for the selected gateway" error

| Property | Value |
|----------|-------|
| Solution ID | sk164895 |
| Date Created | 2020-01-31 |
| Last Modified | 2023-02-28 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When trying to configure threshold settings for any object in SmartView Monitor, the following message appears: Couldn't load threshold settings for the selected gateway.
* Unable to open Global Threshold settings in SmartView Monitor.

## Cause

The global_threshold_definitions's folder does not exist in folders table, but the threshold_feature_state does exist in folders table.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to fix this issue.  
A Support Engineer will make sure the fix is compatible with your environment before providing the fix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Servers involved in the case.

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