> Source: [sk164875](https://support.checkpoint.com/results/sk/sk164875)

# sk164875 - After changing the shared secret for Radius/TACACS, logging in to the Standby Management/Domain with Radius/TACACS users fails

| Property | Value |
|----------|-------|
| Solution ID | sk164875 |
| Date Created | 2020-02-06 |
| Last Modified | 2021-11-18 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82.20, R82.20, R82, R81.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * After changing the Shared Secret of the Radius Server in the SmartConsole, user is unable to connect with Radius user to the Standby/Secondary Management/Domain.
* Changing the state of the Standby/Secondary Management/Domain to Active does not resolve the issue.
* Restarting the services on the problematic Domain/Management resolves the issue.

## Solution

**[Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)**   
**[Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456&partition=Basic&product=All) starting from Take 25**   
**[Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152&partition=Basic&product=Endpoint) starting from Take 210**   
**[Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592&partition=Basic&product=All) starting from Take 160**   
**[Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380&partition=Basic&product=Endpoint) starting from Take 278**   

<br />

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content