> Source: [sk164733](https://support.checkpoint.com/results/sk/sk164733)

# sk164733 - E-mail Alerts are not working after setting configuration in Email Server Settings in SmartEndpoint

| Property | Value |
|----------|-------|
| Solution ID | sk164733 |
| Date Created | 2020-01-17 |
| Last Modified | 2021-02-16 |
| Technical Level | Advanced |
| Products | SmartConsole, Endpoint Security |
| Versions | R82.10, Cloud, R82.x, R82.20, R82, R81.20, E89.X, E88.X, R82.x, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * E-mail Alerts are not working after setting configuration in Email Server Settings in SmartEndpoint.
* Telnet from Endpoint Server to domain on SMTP port succeeds to connect.
* Sending Test Email from Email Server Settings of SmartEndpoint results in error.
* In *$UEPMDIR/logs/server_messages.log* :

  ```
  
  [DATE TIME] WARN Dispatcher-Thread-9 - Can't read default mail configuration override - /opt/CPuepm-R80.20/conf/mail.default.conf (No such file or directory) (SMTPClient)
  ...
  [DATE TIME] WARN Dispatcher-Thread-9 - Failed to send mail, Socket Timeout exception : connect timed out. (Retry no. 1) (SMTPClient)
  [DATE TIME] ERROR Dispatcher-Thread-9 - Couldn't connect to host, port: DOMAIN.NAME, 25; timeout 30000
  Connection timed out (Connection timed out) (EmailMgmtServiceImpl)
  com.checkpoint.uepm.api.epsbackend.is.EpsBackendException:
  TICKET_NUMBER = XXXXXXXX.
  ...
  Caused by: com.checkpoint.util.mail.MailMessageFailedException: com.sun.mail.util.MailConnectException: Couldn't connect to host, port: DOMAIN.NAME, 25; timeout 30000;
  ...
  Caused by: java.net.ConnectException: Connection timed out (Connection timed out)
  at java.net.Socket.connect(Socket.java:666)
  at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:299)
  at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:229)
  at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1950)
  ... 50 more
  ```

## Solution

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