> Source: [sk164419](https://support.checkpoint.com/results/sk/sk164419)

# sk164419 - Full Disk Encryption blade is not running after the installation

| Property | Value |
|----------|-------|
| Solution ID | sk164419 |
| Date Created | 2020-01-05 |
| Last Modified | 2020-01-06 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |
| Platform | Open Server |

## Symptoms

- * Full Disk Encryption blade is not running after the installation.
* The following error appears in dlog1.txt log file:

  ```
  
  [Date and time] E FDE_srv.exe:[Process ID] An unexpected problem has occurred and FDE_srv needs to close.
  [Date and time] E FDE_srv.exe:[Process ID] An error report has been saved in
  [Date and time] E FDE_srv.exe:[Process ID] C:\ProgramData\CheckPoint\Endpoint Security\Full Disk Encryption\CrashDumps\FDE_srv.XXX.dmp.
  [Date and time] E FDE_srv.exe:[Process ID] Error code: 0x50018bd (0)
  [Date and time] E FDE_srv.exe:[Process ID] Exception Code: 0x80000003 Exception Address: 0x0XXXXXXX
  ```

## Cause

The error code "0x50018bd" indicates that there is a sector read/write operation that is out of bounds, most probably due to a corrupted SA (system area) partition.

## Solution

This solution requires authentication. Please log in to view the full solution.

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