> Source: [sk164416](https://support.checkpoint.com/results/sk/sk164416)

# sk164416 - No indexed logs after upgrade 

| Property | Value |
|----------|-------|
| Solution ID | sk164416 |
| Date Created | 2020-03-11 |
| Last Modified | 2025-12-02 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * After an upgrade, user cannot see Indexed logs in the "Logging and Monitoring pane".  

* Log_indexer crashes with core dump.   

* `$INDEXERDIR/log/log_indexer.elg` shows the same logs with changing PID:   

  `[log_indexer PID]@Host[DATE TIME] log_indexer: Thu Nov 14 09:09:17 2019`  
  `
  [log_indexer PID]@Host[DATE TIME]FieldsEnums::LoadXmlToFieldsEnumsMap - Config file '/opt/CPrt-R80.20/conf/fields-enums.xml'.`  
  `
  [log_indexer PID]@Host[DATE TIME] Warning at FieldsEnums::LoadXmlToFieldsEnumsMap - did not insert duplicate value 'WIFI Network' for field 'product'`  
  `
  [log_indexer PID]@Host[DATE TIME] Warning at FieldsEnums::LoadXmlToFieldsEnumsMap - did not insert duplicate value 'iOS Profiles' for field 'product'`  
  `
  [log_indexer PID]@Host[DATE TIME] Warning at FieldsEnums::LoadXmlToFieldsEnumsMap - did not insert duplicate value 'Compliance' for field 'blade_name'
  `  

* $INDEXERDIR/log_indexer_custom_settings.conf is empty.

## Cause

*$INDEXERDIR/log_indexer_custom_settings.conf* file corruption.

## Solution

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