> Source: [sk164383](https://support.checkpoint.com/results/sk/sk164383)

# sk164383 - Policy installation fails with "Policy installation had failed due to an internal error"

| Property | Value |
|----------|-------|
| Solution ID | sk164383 |
| Date Created | 2020-01-02 |
| Last Modified | 2021-01-28 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Policy installation fails with the "`Policy installation had failed due to an internal error`" message.  

* $MDS_FWDIR/log/install_policy.elg from the Management server shows an error similar to:  

  `
  com.checkpoint.management.dleserver.coresvc.internal.ConversionManager$ConversionTask.call:146 `  
  `[taskExecutor-635]: Failed to convert policy for task '8216' due to unexpected exception`  
  `
  com.checkpoint.management.coresvc.ObjectNotFoundException: Object not found - `  
  `[e89bda0c-5559-4970-bd51-41dcbf6f643d, e69c9909-42df-4a94-a4ef-6b6cef70f62a, f28e90bd-5711-478c-b3fe-33e3ad4b5e2f, e29b0100-8856-4438-8521-469b2bb783e0]`

## Cause

Objects which should have been removed during an upgrade of the management system did not complete correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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