> Source: [sk164294](https://support.checkpoint.com/results/sk/sk164294)

# sk164294 - Connections to updates.checkpoint.com are not working

| Property | Value |
|----------|-------|
| Solution ID | sk164294 |
| Date Created | 2019-12-26 |
| Last Modified | 2021-10-18 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |

## Symptoms

- Security Gateway tries to contact updates.checkpoint.com via IP's: 194.29.39.19 or 209.87.209.87, and is unable to connect.

## Cause

Check Point's Updates Service were upgraded to a newer and more reliable cloud-based infrastructure.

## Solution

This solution requires authentication. Please log in to view the full solution.

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