> Source: [sk164257](https://support.checkpoint.com/results/sk/sk164257)

# sk164257 - Policy installation fails if the rule name contains more than 24 characters (non-ASCII and ASCII mixed) 

| Property | Value |
|----------|-------|
| Solution ID | sk164257 |
| Date Created | 2019-12-27 |
| Last Modified | 2021-05-24 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |

## Symptoms

- Policy installation fails with "Installation failed. Reason: load on Module failed -- failed to load Security policy." error after the administrator added a rule with a Chinese long name, ASCII(letter/number) mixed, and the characters number is more than 24 (one Chinese word equals two ASCII characters).   

For example:  
????web??f5???? (25 characters)

## Solution

This solution requires authentication. Please log in to view the full solution.

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