> Source: [sk164136](https://support.checkpoint.com/results/sk/sk164136)

# sk164136 - Organization Scanner status is stuck on "Initializing"

| Property | Value |
|----------|-------|
| Solution ID | sk164136 |
| Date Created | 2019-12-18 |
| Last Modified | 2019-12-19 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |
| Platform | Open Server |

## Symptoms

- * Organization Scanner status is stuck on "Initializing".
* Restarting Endpoint Security server services resolves the issue temporary.

## Cause

Organization Scanner sends a request to read objects from Active Directory.

When Active Directory does not reply the Organization Scanner continues to wait since there is no timeout configured for that request.

## Solution

This solution requires authentication. Please log in to view the full solution.

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