> Source: [sk164117](https://support.checkpoint.com/results/sk/sk164117)

# sk164117 - "Something went wrong during installation of MAB Portal Agent" error during installation of the SNX client on Mac OS

| Property | Value |
|----------|-------|
| Solution ID | sk164117 |
| Date Created | 2019-12-19 |
| Last Modified | 2021-08-29 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | macOS, iOS |

## Symptoms

- * During the installation of the SNX client on Mac OS, the following error message appears: "`Something went wrong during installation of MAB Portal Agent`":

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk164117/Untitled1912212255.png)
* Listing the '*LaunchAgents* ' command on Terminal shows an incorrectly assigned owner of the file (e.g. root):

  ```
   
  # ls -l ~/Library/Mobile\ Access/LaunchAgents 
  
  drwxr-xr-x     3   root   staff 96 LaunchAgents
  ```

## Solution

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