> Source: [sk164092](https://support.checkpoint.com/results/sk/sk164092)

# sk164092 - Dual Inline Memory Module (DIMM) memory error in Smart-1 appliance

| Property | Value |
|----------|-------|
| Solution ID | sk164092 |
| Date Created | 2019-12-19 |
| Last Modified | 2020-11-03 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- After a reboot, the following error message appears:  
`
Enumerating Boot options... `  
`
Enumerating Boot options...Done`  
`
UEFIO339: The Dual Inlime Memory Module (DIMM) in the memory slot B1 is`  
`
disabled because of initialization errors caused by uncorrectable memory `  
`
errors, invalid configuration, and others.`  
`
Check the System Event Log (SEL) or the Lifecycle Controller Log and replace `  
`
the identified DIMM. `  

`

UEFIOO58: Unrecoverable Memory Error has occurred because a Dual Inline Memory`  
`
Module (DIMM) is not functioning.`  
`
Check the System Event Log (SEL) to identify the non-functioning DIMM, and then`  
`
replace it. `  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1576578400279/6-0001854080_1576142621338_SSS DIMM Error1912170243.png)

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to open an RMA request. For further information regarding RMA policy click [here](https://www.checkpoint.com/support-services/rma-return-process/).

---

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