> Source: [sk164072](https://support.checkpoint.com/results/sk/sk164072)

# sk164072 - Registration of a new CloudGuard for NSX Gateway service fails with "An error occurred during service creation - aborting"

| Property | Value |
|----------|-------|
| Solution ID | sk164072 |
| Date Created | 2019-12-24 |
| Last Modified | 2020-12-09 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |

## Symptoms

- * Registration of a new CloudGuard Gateway service fails with "`An error occurred during service creation - aborting`" when the user enters the password for the management administrator.
* *$FWDIR/log/vsec_config.elg* shows the following:

  ```
  

  2019-12-16 18:46:13,082 DEBUG [main] (RestRequestPost.java:2) - ResponseCodeIllegal: entered.

  2019-12-16 18:46:13,082 DEBUG [main] (RestRequestPost.java:16) - ResponseCodeIllegal: set Read Time out to : 180000

  2019-12-16 18:46:13,127 ERROR [main] (RestRequest.java:158) - Error code 403: Access to the specified resource has been forbidden, probably NSX User Name or password are wrong. URL:https://am1-nsx-001.resldap.net//api/2.0/si/servicemanager

  2019-12-16 18:46:13,128 DEBUG [main] (NetXCLI.java:269) - createService: Failed to create the Service manager on NSX am1-nsx-001
  ```

## Cause

The VMware NSX username/password is incorrect, or the username does not have sufficient permissions.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content