> Source: [sk164013](https://support.checkpoint.com/results/sk/sk164013)

# sk164013 - After upgrade to R80.30, SmartConsole shows "Machine status is not available" on objects with IPS blade installed

| Property | Value |
|----------|-------|
| Solution ID | sk164013 |
| Date Created | 2019-12-12 |
| Last Modified | 2022-06-05 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After an upgrade to R80.30, all Security Gateways that have IPS blade installed appear in SmartConsole with "`Machine status is not available`" and with the "`-`" sign.   
  (Security Gateways with no IPS show the correct status.)
* Reboot of the Security Management Server or SmartConsole has no effect.
* The solution in [sk112058](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112058) does not resolve the issue.
* Approximately every minute, Fwm_debug shows the following:

  ```
  
  [FWM 43283 4013611776]@fwmgmt[26 Nov 14:42:35] do_cklic_ex: current license expired therefore is not counted.
  [FWM 43283 4013611776]@fwmgmt[26 Nov 14:42:35] is_license_mac_or_ip_match_machine: IP [xxx.xxx.xx.xx] match the machine's IPs
  
  Line 5016: System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://xxx.xx.xx.xx:19009/cpmws/NotificationMgrSvcRemote?wsdl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xxx.xx.xx.xx:19009
  Line 12414: System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://xx.xx.xx.xx:19009/cpmws/LoginSvcRemote?wsdl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xx.xx.xx.xx:19009
  Line 12442: CP.Infrastructure.Services.ConnectionException: Unable to connect to server ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://xx.xx.xx.xx:19009/cpmws/LoginSvcRemote?wsdl that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xx.xx.xx.xx:19009
  ```

* SmartConsole.log in debug shows:

  ```
  
  Machine status is not available 
  
  [Notification Polling Thread] [26 Nov 2019 14:44:45,681] (ERROR) CP.Infrastructure.DLE.Notifications.NotificationManager - Could not find a handler for subscription id 'c2316f3a-c433-464e-b865-9b2b9f0b0935'
  ```

## Cause

During the upgrade, the subscription for IPS was interrupted or modified incorrectly.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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