> Source: [sk163833](https://support.checkpoint.com/results/sk/sk163833)

# sk163833 - Security Gateway is unable to fetch contracts from Security Management server using contract_util 

| Property | Value |
|----------|-------|
| Solution ID | sk163833 |
| Date Created | 2020-01-05 |
| Last Modified | 2021-01-05 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20 |

## Symptoms

- * Fetching contracts on Security Gateways from the Security Management Server using *contract_util* fails with the following error:

  ```
  
  fetching contracts data from management
  download from management result: Failed to download contract information from User Center. Please try again in few minutes.
  If this problem persists, please contact Check Point Customer Account Services.
  ```

* SmartLog shows that traffic between the Security Management Server and the Security Gateway on service FW1_CPRID is dropped.

## Cause

Communication on service **FW1_CPRID** is blocked between the Security Management Server and the Security Gateway.

## Solution

1. In SmartConsole, create an explicit security rule to allow traffic from the Security Management Server to the relevant Security Gateways using the pre-defined Check Point service **FW1_CPRID**.
2. Install the Security policy.

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