> Source: [sk163802](https://support.checkpoint.com/results/sk/sk163802)

# sk163802 - "Access denied - Wrong user name or password" error message when IPSec SNX users fail to connect to RADIUS server

| Property | Value |
|----------|-------|
| Solution ID | sk163802 |
| Date Created | 2019-11-27 |
| Last Modified | 2023-03-08 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS) |

## Symptoms

- * IPSec SNX users fail to connect, as the requests are sent to the wrong RADIUS server.
* The authentication fails due to "Access denied - Wrong user name or password".

## Cause

IPSec SNX uses legacy method authentication, and currently does not support "realm" feature.

## Solution

This solution requires authentication. Please log in to view the full solution.

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