> Source: [sk163753](https://support.checkpoint.com/results/sk/sk163753)

# sk163753 - "You need to install the Check Point Mobile agent" error message every time the user tries to connect with SSL Network Extender after a MacOS Catalina update

| Property | Value |
|----------|-------|
| Solution ID | sk163753 |
| Date Created | 2019-11-25 |
| Last Modified | 2020-04-06 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | macOS |

## Symptoms

- * "`You need to install the Check Point Mobile agent`" error message every time the user tries to connect with SSL Network Extender after a MacOS Catalina update.
* The issue only occurs after a MacOS Catalina update.
* The workaround for SSL Network Extender as per [sk163094](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk163094) does not resolve the issue.

## Solution

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