> Source: [sk163752](https://support.checkpoint.com/results/sk/sk163752)

# sk163752 - "IPS is not responding. Verify that 'IPS' is installed on the gateway" error message

| Property | Value |
|----------|-------|
| Solution ID | sk163752 |
| Date Created | 2019-11-25 |
| Last Modified | 2024-09-10 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "Error: 'IPS' is not responding. Verify that 'IPS' is installed on the gateway. If 'IPS' should not be installed verify that it is not selected in the Products List of the Security Gateway Properties \> Check Point Products List."

* SmartView Monitor under 'IPS update Status' shows "Unknown".

* SmartConsole \> Gateways \& Servers \> Summary Tab \> Device \& License Information, shows wrong status.

## Cause

This is a cosmetic issue caused by a failure on the Security Gateway to report its status and the status of its software blades.

The functionality of the software blades is not affected in anyway.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 25

If you choose not to upgrade, disable and then re-enable the IPS blade.

**Procedure:**

1. On the Security Gateway's CLI, run:

\[Expert@Hostname:0\]# ips off  
\[Expert@Hostname:0\]# ips on

**Note:**In case you receive the message: "IPS Blade is disabled. To configure IPS, first enable it through SmartDashboard.", push the Threat Prevention policy.

2. Check IPS status:

\[Expert@Hostname:0\]# ips stat

It should show:

IPS Status: Enabled  
IPS Update Version:xxxxxx

3. Install policy (Make sure to install the Threat prevention policy) from SmartConsole.

**If this does not resolve the issue, disable and re-enable the IPS blade from SmartConsole.**

1. Go to Gateways \& Servers \> Right-click Security Gateway \> Edit \> General Properties.

2. Below the "Network Security" tab, uncheck the IPS blade.

3. Install policy.

4. Go to the "Network Security" tab, and re-check the IPS blade.

5. Install policy.

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