> Source: [sk163653](https://support.checkpoint.com/results/sk/sk163653)

# sk163653 - "Auto-refresh may not show all of the logs. Please synchronize the clocks in all your gateways. For more information see sk110360" message when auto-refresh in enabled

| Property | Value |
|----------|-------|
| Solution ID | sk163653 |
| Date Created | 2019-11-21 |
| Last Modified | 2020-02-11 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * In the **Logs and Monitoring** page, when auto-refresh is enabled, the following warning appears: "`Auto-refresh may not show all of the logs. Please synchronize the clocks in all your gateways. For more information see sk110360`".

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1574269481804/image001_11911200917.png)
* Filtering the logs for "in the future" events returns some results, but this does not resolve the issue.
* All Security Gateways appear to have the correct time, or there are too many Security Gateways to resolve the issue in an adequate amount of time.

## Cause

Several of the Security Gateways have NTP-related issues, causing the time to be different from what is expected.

The difference is greater than the default \<add key="SmartLogMaxTimeGapBetweenGWs" value="600"/\> located in *SmartConsole.exe.config*.

## Solution

This solution requires authentication. Please log in to view the full solution.

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