> Source: [sk163592](https://support.checkpoint.com/results/sk/sk163592)

# sk163592 - SmartConsole installation stuck at 36%

| Property | Value |
|----------|-------|
| Solution ID | sk163592 |
| Date Created | 2019-11-18 |
| Last Modified | 2026-06-27 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Windows |

## Symptoms

- In a rare scenario, SmartConsole installation is stuck at 36%.

## Cause

The SmartConsole installation is extracting and copying multiple files and executables, which Windows might block the access to, based on the file being from an external source.

## Solution

This solution requires authentication. Please log in to view the full solution.

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