> Source: [sk163538](https://support.checkpoint.com/results/sk/sk163538)

# sk163538 - SmartConsole crashes or freezes when opening LOG option in the "edit" object

| Property | Value |
|----------|-------|
| Solution ID | sk163538 |
| Date Created | 2019-11-13 |
| Last Modified | 2025-01-29 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * In rare scenario, navigating to the Logs view in the gateway or Cluster objects triggers the SmartConsole crash or freeze and SmartConsole needs to be terminated from the Task Manager.
* Error seen in SmartConsole crash report - \[10:03:04\]\[15236\] CDleObject::_getField: ERROR: Bad path 'log_servers\\@send_alerts_to' (tried to access a non dereferenced field)

## Cause

The root cause for the partial views we see in the 'Logs' view for each Host is that the object itself references a deleted object in the log_servers section of the object's fwset.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content