> Source: [sk163493](https://support.checkpoint.com/results/sk/sk163493)

# sk163493 - Endpoint Security Client "cptrayUI.exe - Bad Image" error message about "igc32.dll" Intel Graphics driver file

| Property | Value |
|----------|-------|
| Solution ID | sk163493 |
| Date Created | 2019-11-09 |
| Last Modified | 2019-11-10 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- A "cptrayUI.exe - Bad Image" error message about Intel Graphics driver file, 'igc32.dll", appears when opening Endpoint Security Client "Display Overview" GUI.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1573369759710/CpTrayUI_error message1911092313.png)\</

## Cause

The issue is related to the Intel Graphics driver file, "igc32.dll".

## Solution

This is not a Check Point issue. Update the Intel Graphics adapter driver to the latest version.

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