> Source: [sk163484](https://support.checkpoint.com/results/sk/sk163484)

# sk163484 - "Fixes pre-install validation has failed..." error when Identity Collector fails to update

| Property | Value |
|----------|-------|
| Solution ID | sk163484 |
| Date Created | 2019-11-11 |
| Last Modified | 2019-11-14 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * When trying to update Identity Collector on a client machine, the following error is received:  
  `"Fixes pre-install validation has failed. To prevent system instability, installation will not continue."`  

  The message indicates the location of a CRSValidator.log

* Opening CRSValidator.log file, the following error is shown:   
  `"ERROR: Existing inventory file (C:\Program Files (x86)\CheckPoint\Identity Collector\\crs.xml) cannot be updated with the new fixes. The updated inventory file is required for conflict validation of fixes."`

## Solution

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