> Source: [sk163396](https://support.checkpoint.com/results/sk/sk163396)

# sk163396 - Tray icon of Endpoint Security Client is not visible in notification area on Windows Server 2012 R2

| Property | Value |
|----------|-------|
| Solution ID | sk163396 |
| Date Created | 2019-11-04 |
| Last Modified | 2019-11-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- Tray icon of Endpoint Security Client is not visible in notification area on Windows Server 2012 R2

## Solution

To resolve this issue:

* Install Windows Server 2012 R2 Update [KB2919355](https://www.microsoft.com/en-us/download/details.aspx?id=42334)
* Install .NET framework 4.6.1

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