> Source: [sk163266](https://support.checkpoint.com/results/sk/sk163266)

# sk163266 - Endpoint Security VPN client fails to connect with error message: "user is not defined properly"

| Property | Value |
|----------|-------|
| Solution ID | sk163266 |
| Date Created | 2019-10-30 |
| Last Modified | 2019-11-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * Endpoint Security VPN client fails to connect with error message: "user is not defined properly"
* *ike.elg* :  

  ```
  Notify: FW_SECUREMOTE_NOTIFICATION
  Notify Data as string:
  [0019] The user is not defined properly.
     (msg_obj
  	:format (1.0)
  	:id (VPN_USER_
    NOT_PROPERLY_DEFINED_1)
  	:def_msg ("The 
    user is not defined properly.")
  	:argume
    nts ()
  )
  ```

## Cause

"Enforce Encryption Algorithms and Data Integrity on all users" option is disabled during a change, or by mistake.

## Solution

This solution requires authentication. Please log in to view the full solution.

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