> Source: [sk163265](https://support.checkpoint.com/results/sk/sk163265)

# sk163265 - Secure Workspace stuck at loading after Windows 10 update

| Property | Value |
|----------|-------|
| Solution ID | sk163265 |
| Date Created | 2019-10-27 |
| Last Modified | 2023-11-13 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- After updating Windows 10 to version 1903, Secure Workspace stuck on "Preparing the Secure Workspace".  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1571927308754/Error1910240739.PNG)

## Cause

Secure Workspace on the Security Gateway is outdated.

Update the Secure Workspace on the Security Gateway.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
The hotfix is distributed as [Take 14 of Secure Workspace auto-update package](https://support.checkpoint.com/results/sk/sk168353). Refer to section "Secure Workspace" of [sk168353](https://support.checkpoint.com/results/sk/sk168353) for details and installation instructions.  

**We strongly recommend to install the fix as an auto-update package instead of a manual installation.**

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