> Source: [sk162855](https://support.checkpoint.com/results/sk/sk162855)

# sk162855 - Policy Installation fails with "Operation failed, install/uninstall has been improperly terminated" error

| Property | Value |
|----------|-------|
| Solution ID | sk162855 |
| Date Created | 2019-10-07 |
| Last Modified | 2021-03-10 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Policy Installation fails with the "`Operation failed, install/uninstall has been improperly terminated`" error.

* Policy installation fails if a VPN community has a null value for a Gateway under participant_gateway.  

  When executing the following command, the below error is seen: `# LINKS_C_DIR=/tmp TDERROR_ALL_ALL=5 $FWDIR/bin/fw_loader load $FWDIR/conf/policyname.W gwname `  

  `

  [FW_LOADER ...]@Host[DATE TIME] get_community_based_domain_forRA: tmpobj - gw1`  
  `
  [FW_LOADER ...]@Host[DATE TIME] get_community_based_domain_from_RA_community: tmpobj is gw1, `**pParticipantGateway is (null)**   

* When running loader with GDB:

  ```
  
  "Program received signal SIGSEGV, Segmentation fault.
  0xf61a7a68 in strcmp () from /lib/libc.so.6"
  ```

## Cause

The value of *pParticipantGateway* is null causing *fw_loader* to crash.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk160736)
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) since Take 107
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) since Take 127
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) since Take 259

For **other [supported](http://www.checkpoint.com/support-services/support-life-cycle-policy/index.html) versions** , Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue. A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix. For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

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