> Source: [sk162773](https://support.checkpoint.com/results/sk/sk162773)

# sk162773 - "The server did not provide a meaningful reply" error when trying to login to R80.10 SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk162773 |
| Date Created | 2019-10-03 |
| Last Modified | 2020-09-14 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Error when trying to log in to R80.10 SmartConsole while other users can successfully connect: `"The server did not provide a meaningful reply;`  
  `
  this might be caused by a contract mismatch, a`  
  `
  premature session shutdown or an internal server error."`

* The following error can be seen in CPM log file (cpm.elg):  
  `DATE TIME,PID ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-117385475-47170]: incident [8643b689-a266-425b-a4ed-9192c58b3d1b]:`  
  `
  com.checkpoint.infrastructure.utils.runtime.CpAssertionError: `**Shouldn't have more then one SessionAggregator with the same workSessionId** `f8fa6c0f-e16a-4248-929b-20d57ea03a84, `  
  `
  Got [SessionAggregator{name='', adminId=a1335d71-14fc-4bd3-9c63-88220d5aed41, adminName='< ADMIN_NAME >`

## Solution

This solution requires authentication. Please log in to view the full solution.

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