> Source: [sk162735](https://support.checkpoint.com/results/sk/sk162735)

# sk162735 - Performance issues when Endpoint Security Client Anti-Malware feature installed alongside 3rd party Anti-Virus solution

| Property | Value |
|----------|-------|
| Solution ID | sk162735 |
| Date Created | 2019-10-01 |
| Last Modified | 2024-12-06 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Performance issue such as very high CPU usage, and machine freeze when Endpoint Security Client Anti-Malware feature is installed alongside another 3rd party Anti-Virus solution.
* VMWare virtual machine freezes when Endpoint Security Client Anti-Malware feature is installed and VMware Tools are installed with the "NSX - File Introspection support" component enabled.
* Installing Endpoint Security Anti-Malware Blade on Windows Server 2016 and up

## Cause

Side by side installation of Endpoint Security Client Anti-Malware feature and any other 3rd party Anti-Virus solution is not supported.

## Solution

Remove the 3rd party Anti-Virus solution.

* **For Windows Defender Anti-Malware on Windows Server 2016 and up** - follow [instructions to uninstall Windows Defender Anti-Malware](https://docs.microsoft.com/en-us/windows/security/threat-protection/windows-defender-antivirus/windows-defender-antivirus-on-windows-server-2016).
* In the case of **VMWare Tools** , remove the "**NSX - File Introspection support** " component either directly, or by reinstalling the tools in "typical" (not complete) configuration. - follow [sk181398](https://support.checkpoint.com/results/sk/sk181398 "sk181398 - Windows terminal servers with Check Point MUHv2 agent have slow performance after an upgrade to VMware ESXi 7.0")

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