> Source: [sk162693](https://support.checkpoint.com/results/sk/sk162693)

# sk162693 - Cannot perform contract entitlement in a closed environment using Private ThreatCloud  (PTC)

| Property | Value |
|----------|-------|
| Solution ID | sk162693 |
| Date Created | 2019-09-30 |
| Last Modified | 2021-03-09 |
| Technical Level | Advanced |

## Symptoms

- * The user cannot perform contract entitlement in a closed environment using Private ThreatCloud (PTC).
* SmartConsole shows this or similar errors: "`Error: Update failed. Contract entitlement check failed. Gateway can not access interface ("https://updates.checkpoint.com/webService/services/DownloadMetaDataService'). Check connectivity and proxy settings.`"

## Cause

The PTC is not configured as resolved on all Check Point servers on the relevant Gateways.

## Solution

This solution requires authentication. Please log in to view the full solution.

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