> Source: [sk162672](https://support.checkpoint.com/results/sk/sk162672)

# sk162672 - Identity Awareness check box is grayed out and duplicate options found within Gateway Object

| Property | Value |
|----------|-------|
| Solution ID | sk162672 |
| Date Created | 2019-09-28 |
| Last Modified | 2020-10-06 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |

## Symptoms

- Identity Awareness check box is grayed out and duplicate options found within Gateway Object:

![](https://sc1.checkpoint.com/sc//SolutionsStatics/NEW_SK_NOID1569686151054/Screenshot_151909280909.png)

## Cause

The local CPMI cache on the PC is corrupted, or an old build of the SmartConsole is installed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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