> Source: [sk162640](https://support.checkpoint.com/results/sk/sk162640)

# sk162640 - File(s) download fails if Threat Emulation or Anti-Virus blades are enabled, after upgrade to R80.30

| Property | Value |
|----------|-------|
| Solution ID | sk162640 |
| Date Created | 2019-09-27 |
| Last Modified | 2025-08-21 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Downloading various file(s) fails when Threat Emulation or Anti-Virus (with either Deep Inspection or Archive Scanning) blades are enabled, after upgrade of the Security Gateway from R77.x to R80.30.  

* Debug of DLPU usermode process ([sk97638](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk97638)) shows:  
  *[DLPU_MNGR] dlpu_mngr_send_file_to_kernel_and_process_result: failed to send the file /opt/CPsuite-R80.30/fw1/tmp/dlp/{NNNNNNN-NNNN-NNNN-NNNN-NNNNNNNNNN}*  

* Kernel debug *(fw ctl debug -m fw + ioctl, fw ctl debug -m dlpk + all)* shows:  
  *[cpu_X];[fw4_X];XXXX:{module} dlpk_cmi_handle_strict_hold_result: [ERROR]: dlpk_cmi_AV_record_get() failed;
  [cpu_X];[fw4_X];fwdrv_ioctl: FWDLPK_ASYNC_RES: ioctl Failed;*  

* $FWDIR/conf/malware_config file on the Security Gateway is missing the "strict_hold_configuration" section *and / or* temain process is not running.  

* If Anti-Virus is enabled and "Deep Inspection" *or* "Archive Scanning" features are enabled, $FWDIR/conf/te.conf is missing "av_mode_enabled" section.  

* 'temain' process doesn't start even though Archive Scanning or Deep Inspection are enabled.

## Cause

When the Security Gateway was upgraded to R80.30, '$FWDIR/conf/malware_config' and/or '$FWDIR/conf/te.conf' file/s were not updated correctly.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R80.40](https://support.checkpoint.com/results/sk/sk160736)

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Gateway](https://support.checkpoint.com/product/73) / [VSX](https://support.checkpoint.com/product/359) / [Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166) / [SmartConsole](https://support.checkpoint.com/product/191)).

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