> Source: [sk162621](https://support.checkpoint.com/results/sk/sk162621)

# sk162621 - "Traffic Total Bytes" column is empty when exporting data to XLS format

| Property | Value |
|----------|-------|
| Solution ID | sk162621 |
| Date Created | 2019-10-02 |
| Last Modified | 2020-01-13 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- When the user exports data to XLS, the "Traffic Total Bytes" column is not populated even though the same data can be seen in the SmartConsole report and PDF export.   
**Example:**

![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk162621/totalbytes1910020346.png)

## Cause

SmartEvent polls a different location when exporting to XLS vs PDF. This query is missing the "Traffic Total Bytes" field.

## Solution

This solution requires authentication. Please log in to view the full solution.

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