> Source: [sk162555](https://support.checkpoint.com/results/sk/sk162555)

# sk162555 - Custom Scripts in UserDefined Alerts do not work

| Property | Value |
|----------|-------|
| Solution ID | sk162555 |
| Date Created | 2019-09-23 |
| Last Modified | 2019-12-09 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Custom-created scripts configured to launch in UserDefined Alerts.
* When the trigger for UserDefined Alert occurs, script does not start.
* Scripts have been given all permissions with chmod 777

## Cause

Usually, scripts are placed in */home/admin*. Not all processes have permissions to access this folder and the files in it.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1569145076670/Capture1909220246.PNG)

## Solution

This solution requires authentication. Please log in to view the full solution.

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