> Source: [sk162554](https://support.checkpoint.com/results/sk/sk162554)

# sk162554 - Policy installation fails with "Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000117)"

| Property | Value |
|----------|-------|
| Solution ID | sk162554 |
| Date Created | 2019-09-23 |
| Last Modified | 2020-01-01 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Policy installation fails with error:

  ```
  
  "Policy installation failed on gateway. 
  If the problem persists contact Check Point support (Error code: 0-2000117)."
  ```

* In Access Control or Threat Prevention policies, non-ASCII characters are used in rules' names (e.g. Japanese)

## Cause

In a rare case, the file *local.set*file which is sent to gateway during install policy becomes corrupted, and then the gateway fails to read it.

## Solution

This solution requires authentication. Please log in to view the full solution.

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