> Source: [sk162535](https://support.checkpoint.com/results/sk/sk162535)

# sk162535 - Unable to login to SmartConsole, "Operation failed due to timeout"

| Property | Value |
|----------|-------|
| Solution ID | sk162535 |
| Date Created | 2019-10-07 |
| Last Modified | 2020-04-24 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole |
| Versions | R82.10, R82, R81.20, R82.10, R82.20, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * "Operation failed due to timeout" error when trying to log in to SmartConsole, while "`api status`" and "`cpwd_admin list`" show that CPM is running and all other processes are started.  

* fwm.elg returned the following error messages:   

  `
  [FWM ...]@Host[DATE TIME] client from file = X.X.X.X`  
  `
  [FWM ...]@Host[DATE TIME] client from file = X.X.X.0/24`  
  `
  [FWM ...]@Host[DATE TIME] resolver_gethostbyname: Performing gethostbyname for X.X.X.0/24`  
  `
  [FWM ...]@Host[DATE TIME] BlockingQueue::pop_wait_untill: blockingQueue is empty, waiting for 30 seconds or untill queue is not empty`  
  `
  [FWM ...]@Host[DATE TIME] resolver_gethostbyname: Failed to resolve hostname 'X.X.X.0/24'`  
  `
  [FWM ...]@Host[DATE TIME] resolver_gethostbyname6: Performing getaddrinfo with PF_INET6 for host X.X.X.0/24`  
  `
  [FWM ...]@Host[DATE TIME] BlockingQueue::pop_wait_untill: blockingQueue is empty, waiting for 30 seconds or untill queue is not empty
  `  

* cpm.elg does not show signs that authentication is happening.
* On multi-domain management the MDS FWM service gets stuck in INIT after mdsstop -m / mdsstart -m
* api status shows ready status as FAILED

## Cause

Scenario 1: Wrong or unsupported definition of GUI client. GUI client address was defined as X.X.X.0/24 instead of X.X.X.0/255.255.255.0  

Scenario 2: CPM is hanging in the background

## Solution

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