> Source: [sk162514](https://support.checkpoint.com/results/sk/sk162514)

# sk162514 - "No Accounts Associated" message in Infinity Portal

| Property | Value |
|----------|-------|
| Solution ID | sk162514 |
| Date Created | 2019-09-23 |
| Last Modified | 2022-03-29 |
| Technical Level | General |
| Products | Check Point Portal |
| Versions | Cloud |

## Symptoms

- The user receives a message that "`No accounts associated`" with the Infinity Portal account.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1568819258578/Infinity Portal1909180816.png)

## Cause

The user was not identified as an admin contact in the portal account container.

## Solution

Ask your company's portal administrator to update the user on the "Admins" list. For instructions on how to add users, refer to the "Admins" section (Under "Settings") in the [Check Point Infinity Portal Administration Guide](https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Infinity-Portal-Admin-Guide/Topics-Infinity-Portal/Introduction-to-Infinity-Portal.htm). Only an administrator on the account is permitted to add users to the admin list.

If the user has been added to the list and the message still appears, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) for further assistance.

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