> Source: [sk162394](https://support.checkpoint.com/results/sk/sk162394)

# sk162394 - Media Encryption scan fails with ClickShare device

| Property | Value |
|----------|-------|
| Solution ID | sk162394 |
| Date Created | 2019-09-16 |
| Last Modified | 2021-11-29 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Media Encryption scan fails with ClickShare device
* ClickShare device disconnects during Media Encryption scan

## Solution

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