> Source: [sk161873](https://support.checkpoint.com/results/sk/sk161873)

# sk161873 - Endpoint Security Client fails to upgrade with "Error 28151 - Verification of installation package failed" displayed in SmartEndpoint 

| Property | Value |
|----------|-------|
| Solution ID | sk161873 |
| Date Created | 2019-09-02 |
| Last Modified | 2020-10-22 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * Endpoint Security Client fails to upgrade.
* "Error 28151 - Verification of installation package failed" displayed in SmartEndpoint.
* The following error appears in `C:\Program Files\CheckPoint\Endpoint Security\Endpoint Common\Logs\cpda.log`:

  ```
  
  6ac Not ok, code: 0x80096005 (g_checkSignature)
  6ac The timestamp signature and/or certificate could not be verified or is malformed. (g_checkSignature)
  6ac Package downloaded, but verification failed. Updating UI (CDA::handleSWMgmtModuleStateDownload
  ```

## Cause

"Sectigo SHA-1 Time Stamping" certificate is missing from the Windows certificates store under **"Certificate Manager" \> "Third-Party Root Certification Authorities"**.

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk161873/Cert_Step31909022141.PNG)

## Solution

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