> Source: [sk161332](https://support.checkpoint.com/results/sk/sk161332)

# sk161332 - "Failed to fetch the file" pop-up when opening Forensics or Threat Emulation incident report in SmartConsole connected to Endpoint Security Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk161332 |
| Date Created | 2019-08-26 |
| Last Modified | 2021-09-12 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- "`Failed to fetch the file`" pop-up in SmartConsole in this scenario:

* SmartConsole is connected to Endpoint Security Management Server
* Endpoint Security Clients connect to Endpoint Policy Servers
* Administrator opens a Forensics or Threat Emulation incident report

Example:

![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk161332/failedtofetch1908260915.JPG)

## Solution

This solution requires authentication. Please log in to view the full solution.

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