> Source: [sk161092](https://support.checkpoint.com/results/sk/sk161092)

# sk161092 -  Internet connectivity error after enabling Threat Emulation blade

| Property | Value |
|----------|-------|
| Solution ID | sk161092 |
| Date Created | 2019-08-26 |
| Last Modified | 2019-09-05 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.10, R82.20, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * The Threat Emulation blade cannot connect to Internet, displaying the error message:   

  `"Internet Connectivity: The security gateway cannot access the internet, and it cannot download images and detection rules. No proxy is configured, make sure the proxy settings are correct.." `

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk161092/Internet Connectivity1909050433.png)
* Threat Emulation Device Status on SmartConsole shows: "` Error: Communication Error: Could not connect to Cloud `"  

* TE debug shows DNS issue:   


  ` 
  [PID][DATE TIME] ... te::CloudDNSQuery::s_dnsResolveRecordsEventCb: ==> `  
  `
  [PID][DATE TIME] ... te::CloudDNSQuery::dnsResolveARecordsEventCb: ==> `  
  `
  [PID][DATE TIME] ... te::CloudDNSQuery::dnsResolveARecordsEventCb: caching: {threat-emulation.checkpoint.com} -> {IP address} `  
  `
  [PID][DATE TIME] ... te::CloudDNSQuery::notifySubscriberOnServer: ==> subscriber: 0xe20224a0 will be notified about if needed about server [IP address] `  
  `
  [PID][DATE TIME] ... te::CloudDNSQuery::isSubscriberNotified: ==> subscriber: 0xe20224a0 already notified about : [IP address] `  
  `
  [PID][DATE TIME] Warning:cp_timed_blocker_handler: Handler info: Library [/opt/CPsuite-R80/fw1/teCurrentPack/temain], Function offset [0x6d6290]. `  
  `
  [PID][DATE TIME] Warning:cp_timed_blocker_handler: Handler info: Nearest symbol name [_ZN2te16DnsResolveThread24s_dnsResolveRecordsEventEPviS1_S1_], offset [0x6d6290].`  
  `
  [PID][DATE TIME] Warning:cp_timed_blocker_handler: A handler [0xf70e5970] blocked for 8 seconds. `  
  `
  ...`  
  `

  [PID][DATE TIME] [TE (TD::Surprise)] te::SharedObjectsReporterClient::onEntityConsumed: sending to cloud failed: {`  
  `
  "data" :` {

  ```
  
  "CloudQuotaChecker|CLOUD_EMULATION|METRIC_COUNTER|http-fail-to-reach-server|NA" : 43,
  "TEUrlProtocolServiceQuery|TRUSTED_SOURCE|METRIC_COUNTER|whitelist-certificates|exe" : 1
  ...
  
   "code": 1004,
          "label": "NOT_FOUND",
          "message": "Request could not be found."
  ```

* cloud_subscription_description = 'Failed to communicate with ThreatCloud'   

* Curl fail with "forbidden" and sometime it works with http but not with https. With https it show the following: 
  `
  &lttitle> 403 Forbidden </title> `  
  `

  &lth1>Forbidden</h1> `  
  `
  &ltp>You don't have permission to access / on this server.</p> `  
  `

  `

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