> Source: [sk161032](https://support.checkpoint.com/results/sk/sk161032)

# sk161032 - "HTTP 500" error displayed in the browser instead of the UserCheck page 

| Property | Value |
|----------|-------|
| Solution ID | sk161032 |
| Date Created | 2019-08-21 |
| Last Modified | 2019-08-22 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * "HTTP 500" error displayed in the browser instead of the UserCheck page.
* UserCheck page is not shown when traffic is redirected to it.
* UserCheck page is not shown when trying to access the page directly.
* The following errors are seen in `/opt/CPUserCheckPortal/log/error_log`:

  ```
  
  [:error] PHP Warning: Unknown: open(/opt/CPUserCheckPortal/session/sess_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
  
  [:error] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/opt/CPUserCheckPortal/session) in Unknown on line 0
  ```

## Cause

The directory */opt/CPUserCheckPortal/session* is missing from the Security Gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

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