> Source: [sk160792](https://support.checkpoint.com/results/sk/sk160792)

# sk160792 - Endpoint Security Client gets default policy instead of a specific user policy

| Property | Value |
|----------|-------|
| Solution ID | sk160792 |
| Date Created | 2019-08-19 |
| Last Modified | 2019-08-25 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Endpoint Security Client gets default policy instead of a specific user policy

## Cause

Duplicates users in the database.

## Solution

This solution requires authentication. Please log in to view the full solution.

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