> Source: [sk159012](https://support.checkpoint.com/results/sk/sk159012)

# sk159012 - Upgrade option missing in CPUSE - WebUI for Major Upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk159012 |
| Date Created | 2019-08-05 |
| Last Modified | 2019-08-13 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- * "Upgrade" option is missing in CPUSE - WebUI. Only "Clean Install" is available.
* "installer upgrade" shows no packages, even if a major upgrade package has been imported or downloaded successfully.
* Package Details in WebUI shows "Upgrade to this version is prohibited. Use clean install".

## Solution

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