> Source: [sk158392](https://support.checkpoint.com/results/sk/sk158392)

# sk158392 - Full Disk Encryption Blade status is stuck at "Waiting for Policy" stage after installation of Endpoint Security client on Windows 

| Property | Value |
|----------|-------|
| Solution ID | sk158392 |
| Date Created | 2019-07-15 |
| Last Modified | 2025-11-26 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E89.X, E88.X |

## Symptoms

- * Full Disk Encryption Blade status is stuck at "`Waiting for Policy`" stage after the user installs Endpoint Security client on Windows 10.
* The `%ProgramData%\CheckPoint\Endpoint Security\Full Disk Encryption\dlog1.txt` file shows: `"Please wait for Bitlocker decryption to complete"`.
* The `%ProgramData%\CheckPoint\Endpoint Security\Full Disk Encryption\dlog1.txt` file shows: `"Message: Bitlocker encrypted drive found"`.
* When the user checks the Blitlocker encryption status from an elevated command prompt with the `manage-bde -status` command, encrypted drives are seen.
* Bitlocker Management shows a status of "`off`".

## Cause

Even though Bitlocker shows a status of "`off`" in the Control Panel, the drive is still encrypted with Bitlocker.

## Solution

This solution requires authentication. Please log in to view the full solution.

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