> Source: [sk158372](https://support.checkpoint.com/results/sk/sk158372)

# sk158372 - Remote Access client fails to connect with error message: "Connection failed: Error reading desktop policy"

| Property | Value |
|----------|-------|
| Solution ID | sk158372 |
| Date Created | 2019-07-28 |
| Last Modified | 2019-08-01 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * Remote Access client fails to connect with error message: "Connection failed: Error reading desktop policy".
* *trac.log* :  
  \[ 1517 0x107ae25c0\]\[7 Jul 23:47:35\]\[DESKTOP\] CDesktopPolicyConvertor::ConvertRule: rule = rule-20, start converting...  
  \[ 1517 0x107ae25c0\]\[7 Jul 23:47:35\]\[DESKTOP\] CDesktopPolicyConvertor::ConvertRule: ERROR - to many ip in location filter - num IpRangesLocationFilter=123  
  \[ 1517 0x107ae25c0\]\[7 Jul 23:47:35\]\[TR_FLOW_STEP\] TR_FLOW_STEP::TrFirewallStep::EnforceFirewallPolicyOnConnect: Desktop policy is already updated - SetFatalError
* Disabling the rule mentioned in *trac.log* (in this case, rule 20 on the "Outbound Rules" for "Desktop Policy") resolves the issue.

## Cause

The limitation is on the client side. The maximum number of objects per group is 122.

## Solution

This solution requires authentication. Please log in to view the full solution.

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