> Source: [sk158013](https://support.checkpoint.com/results/sk/sk158013)

# sk158013 - Logs & Monitor tab shows blue inverted exclamation mark and "No extra data" message, after which SmartConsole stops working

| Property | Value |
|----------|-------|
| Solution ID | sk158013 |
| Date Created | 2019-07-16 |
| Last Modified | 2019-07-22 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * At first, when the user adds filters, the blue inverted exclamation mark icon appears with a "`No extra data`" message. Then, when the user removes the filter, the console stops working.


  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk158013/blue exclamation1907170543.png)
* SmartConsole logs show the following error:  
  (ERROR) InvestigatorGui.LogUC - System.NullReferenceException: Object reference not set to   
  an instance of an object. at InvestigatorGui.LogsViews.ResultLogsPaneUC.a(String A_0) at   
  InvestigatorGui.LogsViews.ResultLogsPaneUC.AddColumn(String sDisplayName, String sName,   
  Double width, Boolean isVisible).

## Cause

When SmartConsole initializes, it asks the *smartlog_server* process for the ColumnsProfiles list. There are default profiles, and user defined. If one of the entries has been corrupted, the exception will occur.

## Solution

This solution requires authentication. Please log in to view the full solution.

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